I got my dream bag in the mail today, mind you it's not a $400 bag or anything, but I loved it. Anyway, I bought it on eBay, went through the entire is this authentic business and it gets here...IT'S USED! I paid a new price for a bag I was told was new, it was advertised as new but it's not! The hardware is scratched and there is something odd caked under one of the pocket buckles, like she spilled something, cleaned it off and didn't know it there was stuff under the buckle. Anyway, had I known it was used I may have still bought it but certainly not for the price I paid. As a matter of fact I probably wouldn't have paid more than $150. I'm so mad I could just scream. This is horrible. I don't know what to do.