I received my Pomme Agenda on Friday and was so excited, I posted here about the metal ring part was undone, so I clicked it back in and put in my inserts, well it totally came off this time! So I quickly called Elux and they (while very nice) told me that all I can do is return it. They do not have anymore in stock nor do they have any idea they might get more, I said well I know they sell out fast, can you put me in for a backorder exchange one so when they do come in I can get one? She said no only can do a return or exchange for in stock items In fact she put me on hold came back and said they might not even ever get any more!! So now I am waiting for a Prepaid label to send it back and went on the hunt for a new one, I called 866 Vuitton and they found one at my local boutique but I couldn't get in this weekend so they said they would ship it but it still hasn't shipped there was some mix up or something and it won't ship until tomorrow! All in all I am very upset with Elux, it came broken I would think they could at least put me on a backorder to get a new one. Ugh just very frustrating.