I'm SO upset! My tooth has been bothering me for the past month and a half, and my dentist HAD originally scheduled me for an appointment on January 25th! His secretary/receptionist had already cancelled my appointment and rescheduled 3(!!) times, because according to them, I can only see that ONE dentist, and he keeps taking time off, but I finally got an appointment with him for today. Come today, March 14th, I go to the office at my scheduled appointment time, and my dentist is NOT THERE AGAIN! His receptionist didn't even have the common courtesy to call me and tell me that I didn't have to take the day off work (yet again), and when I told her that I had already been cancelled on 4 times, she actually said, "And so what? I've had to reschedule some people 6 times." Um, excuse me, so that means I had to take "only" 4 days off work so that makes it okay?? Then she just let me stand in front of her for 20 minutes without even acknowledging my existence! My tooth started hurting so much I actually started tearing up (I think it's also because I'm under a ton of stress with my work and classes lately), and a dentist assistant happened to come out and take pity on me, and I finally got to see a different dentist in the office. Sorry for the long rant, but what would you do? I think I'm going to change dentists, because I just can't take this horrible customer service and constant appointment rescheduling anymore! My mom thinks I should write a grievance letter to my dentist and the insurance company regarding the terrible treatment (especially from the receptionist), so is that a good way to go? I'm in desperate need of advice, and I'm so upset! What should I do?