GRRRR!!! I am SOOOO angry at ebags right now. So angry in fact, that I just contacted the BBB. I ordered a bag on the 17th and hav been waiting on it to arrive. I got my order #, confirmation, etc. and everything looked straight. I was out of town this weekend for the holiday and figured that surely it would arrive by now, as they sent a tracking number for UPS. When it did not come I decided to hop on and check the progress. GUESS WHAT!!??? It was delivered to Manchester, G. B on the 24th and COOPER, whoever THAT is supposed to be signed for it. ANYWAY, I contact ebags who immediately realize that there was a mistake on their end and tell them I want my bag NOW. They then inform me that I will have to wait 2 DAYS for a response on whether they will SHIP another bag to me, or just give me a refund. THEY want to investigate where the bag is. GUESS WHAT?!?! NOT my problem. LOSER customer service. I am FURIOUS right now. THEY screwed up, THEY need to take care of me and THEN they can piddle off to find their bag that they SHIPPED TO THE WRONG COUNTRY!! Terrible, just terrible customer service. I will never order from these idiots again.