Hi all,
Some of you already know my one and only Ebene Kelly in Evergrain was sent to spa after an accident what happened.
Here's the story:
It was around 4 weeks ago when I was at Hermès. It rained a little bit and I was wearing my Kelly. She got caught in the rain before without any problems so I would never ever think this was going to happen...
When I was on my way back home I discovered a spot on the front of my Kelly. It was a big water spot and it looked liked it was glued to the leather (maybe this sounds crazy but I don't know how to say it better in English :shame. I wiped it down immediately but still dark spot was left. I was shocked, a spot on my 9 months old bag...I thought maybe it would look better over a couple of hours so I went to work but when I came back that night the spot was still there and it still looked horrible.
It didn't look like just a water spot. I think it must have come from a tree or from a building and perhaps there was some dirt in it? It even looked like the skin of the bag was damaged on the place where the spot was. And I can't believe only a rain drop can do something like this (especially as I was caught in the rain before with this bag) so I really think there must be something else in the drop and that it was just very bad luck for me that it had hit my bag.
Anyway, I didn't want to take any risk so I took her to H the next day and told them what happened. They told me not to worry, they thought Paris could remove the spot for me so I was relieved. In the next couple of weeks I was missing my Kelly but I was looking forward to the day that she would come back from the spa.
Today, one month later...
I was taking pictures today for my upcoming Paris H. reveal when the phone rang. It was Hermès. My SA's were not there, they will be back next week so this was another lady who told me the bad news...
My Kelly was back but the spot was still there, it didn't came off. I felt dizzy, really... I was speechless. My Kelly bag, only 9 months old, ruined...
Also, I believe this lady told me that normally a bag had a one year warranty or something but only if there was a fault with the leather (like cracked leather ).
I feel so sad now and I really had to share this story with you guys as I know you're the only people who will understand . Really, my heart is broken, I have her shoulderstrap and closette here, I can't believe nothing can be done.
I'm going to call my SA next week, maybe there's something he can do? I doubt it...
I know, off course there are worse things in life but I can't help it, just feel so sad about it, I was so happy with my first H. bag.
If it was on the back of the bag, I still would be sad but at least then it wasn't that visible. Now it really is visible, especially because the spot and the leather around the spot is a lot darker than the rest of the leather. Even if I would put a bag charm on it I think it would be still visible. Besides, I love bag charms but most of the time I prefer my bag naked if you know what I mean. And then the spot would really bother me, I'm pretty picky with my bags so it would definitely bother me.
I think I remembered someone of PF had replaced front panel of a Birkin? But I wonder when they do this with my bag if the front panel will not look different in color than the other panels? And then the price...I read prices of 1500 euro on PF for replacing front panel... ouch...
Really feel sick about it. The 19th of Juli is my Birthday and I was hoping to get my bag back before then because I would love to wear her then. But not like this....
I really had good hope that a spa could help her.
Really don't know what to do now but I really had to share this with you guys, I hope you don't mind. Now I can only wait until my SA is back to see what he's going to say. I'm afraid to see how she looks when I'm going to pick up her next week or the week after... At least I hope it will look a lot better than before the spa but I doubt it especially because the SA said that the spot was still there and it didn't go away....
I don't baby my bags but I'm very careful with them though. I think I just had very very very bad luck.
To be continued :cry:
Some of you already know my one and only Ebene Kelly in Evergrain was sent to spa after an accident what happened.
Here's the story:
It was around 4 weeks ago when I was at Hermès. It rained a little bit and I was wearing my Kelly. She got caught in the rain before without any problems so I would never ever think this was going to happen...
When I was on my way back home I discovered a spot on the front of my Kelly. It was a big water spot and it looked liked it was glued to the leather (maybe this sounds crazy but I don't know how to say it better in English :shame. I wiped it down immediately but still dark spot was left. I was shocked, a spot on my 9 months old bag...I thought maybe it would look better over a couple of hours so I went to work but when I came back that night the spot was still there and it still looked horrible.
It didn't look like just a water spot. I think it must have come from a tree or from a building and perhaps there was some dirt in it? It even looked like the skin of the bag was damaged on the place where the spot was. And I can't believe only a rain drop can do something like this (especially as I was caught in the rain before with this bag) so I really think there must be something else in the drop and that it was just very bad luck for me that it had hit my bag.
Anyway, I didn't want to take any risk so I took her to H the next day and told them what happened. They told me not to worry, they thought Paris could remove the spot for me so I was relieved. In the next couple of weeks I was missing my Kelly but I was looking forward to the day that she would come back from the spa.
Today, one month later...
I was taking pictures today for my upcoming Paris H. reveal when the phone rang. It was Hermès. My SA's were not there, they will be back next week so this was another lady who told me the bad news...
My Kelly was back but the spot was still there, it didn't came off. I felt dizzy, really... I was speechless. My Kelly bag, only 9 months old, ruined...
Also, I believe this lady told me that normally a bag had a one year warranty or something but only if there was a fault with the leather (like cracked leather ).
I feel so sad now and I really had to share this story with you guys as I know you're the only people who will understand . Really, my heart is broken, I have her shoulderstrap and closette here, I can't believe nothing can be done.
I'm going to call my SA next week, maybe there's something he can do? I doubt it...
I know, off course there are worse things in life but I can't help it, just feel so sad about it, I was so happy with my first H. bag.
If it was on the back of the bag, I still would be sad but at least then it wasn't that visible. Now it really is visible, especially because the spot and the leather around the spot is a lot darker than the rest of the leather. Even if I would put a bag charm on it I think it would be still visible. Besides, I love bag charms but most of the time I prefer my bag naked if you know what I mean. And then the spot would really bother me, I'm pretty picky with my bags so it would definitely bother me.
I think I remembered someone of PF had replaced front panel of a Birkin? But I wonder when they do this with my bag if the front panel will not look different in color than the other panels? And then the price...I read prices of 1500 euro on PF for replacing front panel... ouch...
Really feel sick about it. The 19th of Juli is my Birthday and I was hoping to get my bag back before then because I would love to wear her then. But not like this....
I really had good hope that a spa could help her.
Really don't know what to do now but I really had to share this with you guys, I hope you don't mind. Now I can only wait until my SA is back to see what he's going to say. I'm afraid to see how she looks when I'm going to pick up her next week or the week after... At least I hope it will look a lot better than before the spa but I doubt it especially because the SA said that the spot was still there and it didn't go away....
I don't baby my bags but I'm very careful with them though. I think I just had very very very bad luck.
To be continued :cry: