So sad about my white clutch

[dolcesen]

I brought my white caviar timeless clutch today and suddenly dropped on the floor. Then I saw there was a little crack on the top close to the cc opener...ouch, it hurts so bad..anyone with similar experience can help me out?

 

[jmen]

My only thought besides OH NO, is to take it to Chanel and ask them about having it repaired. Don't you wish there was a rewind button in life? Hope it is back to new soon.

 

[ally24k]

aww I felt that way when I accidentally swung my YSL heart necklace against my glass table. Now there's a dent in the middle of the heart!

 

[Alice From Italy]

Jmen, oh you are right, if only there was a rewind button!
Sorry Dolcesen, I wish Chanel will fix it for you!

 

[Classic Chic]

oh no, hope Chanel can fix it for you, keep us update! GL

 

[ronsdiva]

How hard did it hit the floor? Did the fall cause the problem or was it already there.

 

[dolcesen]

thank you guys. you are all so nice!! I called Chanel today and they told me there's one year warranty so I will bring it back to store to get it repaired..The bigger crack wasn't there before i got the bag( although there was other very small scratches when I got the bag) but yesterday i went sailing with others and suddenly my hands were loose and it just hit the hard metal ground! that's how it happened.

 

[habanerita]

OH MY.....even hitting the floor should this happen?-Get them to fix it.....the white clutch is so beautiful, it deserves to be fixed.....glH

 

[legaldiva]

Ack! Let us know how this all turns out, OK? Best wishes--I want that white caviar clutch SO BADLY!!

 

[dolcesen]

check out saks in Florida or Chanel in New Jersey.. thank you guys

 

[ela1235]

Yikes! I've already been a little nervous about using mine and now I'm even more afraid!

 

[disturbedgirl]

I had a similar scare when I dropped my Chanel sunglasses!! I absolutely freaked because they feel hard on cement and I thought for sure that they would crack. Thankfully they didn't have a scratch on them!! I'm so glad Chanel will fix it for you!! Let us know how it turns out

 

[ladyjane76]

gotta love the 1 yr warranty!

 

[honeybunch]

I have only had my Chanel medium classic for a few weeks and only used it twice. My bag was quite full and I kind of forced the clasp down to make close. Anyway, the metal scraped together and it now has a deep little scratch on the twist lock. I can feel it with my finger so it's quite deep. I feel so sick because even though it's not noticeable, i know it's there.

 

[Lady Chinadoll]

gotta love the 1 yr warranty!

does this apply to neiman and saks purchases as well?