My parents decided to renew our family plan this weekend. They went to the store and got three new phones, 2 regular flip phones for them and a Blackberry for me. So we come home, and my mom looks up the phones online and it turns out that their two phones they paid a total of $110 for were free online. Naturally we're pretty upset so my dad goes back to the store and talks to the manager and he said there was nothing he could do. My dad asked him what if he just cancels and then takes out a new plan online and the manager said he didn't give a crap what we did (he was really rude about it). So, my dad calls the customer service line and they also told him there was nothing they could do and we should just cancel the plan and return the phones, then take out a new plan. The problem is that the whole process of cancellation may take a while and I think the prices of the phones go up on the 14th. This is so ridiculous, I don't know how the store could charge a much higher price than online! This whole process is going to be so irritating because we have to delete all the info we put in our phones and then go back to using our old crappy phones for a couple of weeks. Although it was a while back, 3 years ago they honored the online price in the store we went to. I can't believe how a store could refuse to honor their online price for something like this. It's not like the price difference is a couple bucks, it's $110. Even retail stores give you price adjustments. This whole thing is such a headache.