I was at the outlet yesterday, which is an 8 hour trip for us. I have a merchandise credit for $400 (from a return for which I had a receipt). When I did my return a few months ago, I just had it put on a gift card since that way I knew I would use it for Coach and I had already paid for the bag I was returning.
So I purchase a bag at the outlet and the credit works fine. I had the outlet do a charge send for me for a bag I had on hold at another outlet. The SA said I couldn't use the credit since they have to imprint my card and fax the charge send to the other outlet.
I talked to 2 managers who would not budge. The only way to get the charge send bag was to pay for it (leaving my credit worthless).
I am so mad I can't see straight and the manager(s) had this crappy don't give a crap attitude.
I think it's really poor service. I had a gift card (i.e. CASH) and couldn't use it. The back of the card says GOOD AT ALL COACH STORES. It does NOT say you can't use it in this way.
Has anyone had a similar experience? I'm tempted to wait until the charge send arrives and then copy all my transaction receipts and write to Coach.
Grrr...
So I purchase a bag at the outlet and the credit works fine. I had the outlet do a charge send for me for a bag I had on hold at another outlet. The SA said I couldn't use the credit since they have to imprint my card and fax the charge send to the other outlet.
I talked to 2 managers who would not budge. The only way to get the charge send bag was to pay for it (leaving my credit worthless).
I am so mad I can't see straight and the manager(s) had this crappy don't give a crap attitude.
I think it's really poor service. I had a gift card (i.e. CASH) and couldn't use it. The back of the card says GOOD AT ALL COACH STORES. It does NOT say you can't use it in this way.
Has anyone had a similar experience? I'm tempted to wait until the charge send arrives and then copy all my transaction receipts and write to Coach.
Grrr...