- Nov 18, 2007
I bought my chocolate Tracy a few months ago in Italy because I fell in love with her. Soon after, her hardware just randomly started to loosen and fall off! I got Nordstrom to send her away which took LITERALLY four months (November-March) and I recently got her back and there are still hardware problems. I have NO idea what to do. I don't want to be deterred from ever buying another Chloe but I am really disappointed in their customer service! Opinions? Ideas? Help!