I went to NM today to get my HG bag, jumbo Classic Flap in black caviar with gold h/w. It was the last one they had, I looked it over, seemed fine and home I went. I undid it tonight to really give it a good onceover. I pull out the authenticity card-fine-matches hologram, but the hologram area felt a little tacky like the label had gotten slid over a bit. Ok, then I notice on top of bag by where chain comes out a very, very faint "spot", or discoloration-like a purpley/black-not black like the bag-its so minute probably wouldn't show up in a pic, but I saw it. THEN-I pull out the little envelope with the little written history etc and what do I find? Another authenticity card (obviously for another product) along with a receipt in the amt of $225 or something like that (an NM receipt) for some other Chanel merchandise with the customer name etc from Aug of 2007, along with an SA's card stapled to receipt. Then I check out the double C's on front and they're scuffed-not deep scratches-but scuff marks, I tried to wipe it off-maybe it was a smudge-no these are embedded scuffs!!!!! WTH?? The display model looked in better shape! The price tag was removed, but with the bag, but the little plastic ring that attaches the price tag was still on. Some piece of crap person probably bought it, used if for a big occasion and returned it! I am so disappointed-I wish I had seen this in the store but I was so excited I didn't look really carefully. For that kind of money I expect perfection-am I right? I could've gotten one like this on Ebay. I paid by check-will NM refund my money or give store credit? Right now I'm so annoyed I don't even want one now. If I get store credit-they will have to order a brand spanking new one-off the plane from Paris! LOL! If they give me my money back I'll go to the Chanel store in the mall. I'm really pissed at NM. Sorry for this long rant I'm just pissed.