Hi all, Not sure if anyone of you encountered their delivery service. Messed up big time! I ordered a Gaufre' tote (BN1788) on Thurs late night almost 11pm online. And on Monday (26th sep) Prada email me to call their customer service to verify my shipping address and particulars. On tuesday I received a tracking number and said to be delivered on 28th Sep! I should be happy rite? But man, I was so wrong! The shipping destination is to Philadelphia! Which is so far away from my actual destination!!!!! So what's the point of the address upon order online and 2nd confirmation of my address? I called Prada and they told me it's the warehouse problem, getting the address wrong! What? From such a premium brand, I get this kind of issues? I have to call prada, call fed-ex, call prada again! I am so upset abt my package right now. Previous order from LV even Kate Spade, I don't have issues at all with the delivery. If I don't call Prada, I don't think they will even realise! Prada refused to do anything extra except rectifying the address! Talk about customer service! Even Kate Spade will offer 15% discount of my next purchase. Well I definitely don't expect that but at least they can help me get the tracking asap. They told me to call Fed-ex myself and expedite it! If not wait till the next day to get the updated tracking information. WHAT????? I should have second thoughts ordering from Prada.com because I saw a You-tube review saying their delivery is not as great. But that came too late for me as I already ordered my bag online So just posting to future purchaser from Prada, consider carefully if you want to purchase online.