So disappointed in my small Givenchy Pandora...

i_heart_fashion

i_heart_fashion

O.G.
Mar 14, 2010
602
109
#1
I purchased a small Givenchy Pandora in February 2016 over the phone from the Madison Ave store in New York. I was so pleased with my purchase and while I didn't use it as my main bag over the past year, I did use it on a couple of trips that I took over the past year. Upon coming home from my last trip, as I was taking the crossbody strap off to store the bag, I first noticed that the stitching on one part of the strap has started to come undone. Upon further inspection, I also noticed the leather/glazing of the strap where it attaches to the hardware is coming apart/tearing.

I am so disappointed that I spent $1700+ dollars for this bag and now I don't even want to use the crossbody strap because I'm worried that it might eventually completely fall apart.

I have tried contacting the SA that sold me the bag (her name is Eunice) but have not heard back.

Has anyone experienced this problem with their Pandora??

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#2
Looks like a defect unless you managed to get that area caught on something without noticing. Hopefully, Givenchy can help you resolve the issue. I have a multitude of Pandoras in various sizes and finishes that I've worn for years and haven't experienced anything like this.

Good luck.
 
#3
Thanks for taking the time to reply to my thread!! I am in contact with Givenchy and have sent them these pictures-- just waiting to hear back from them regarding what can be done to fix this! Glad to hear that you haven't experienced anything like this! I couldn't believe after spending all that money on this purse that it was starting to fall apart after only a year.

highend said:
Looks like a defect unless you managed to get that area caught on something without noticing. Hopefully, Givenchy can help you resolve the issue. I have a multitude of Pandoras in various sizes and finishes that I've worn for years and haven't experienced anything like this.

Good luck.
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#4
i_heart_fashion said:
Thanks for taking the time to reply to my thread!! I am in contact with Givenchy and have sent them these pictures-- just waiting to hear back from them regarding what can be done to fix this! Glad to hear that you haven't experienced anything like this! I couldn't believe after spending all that money on this purse that it was starting to fall apart after only a year.
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so sad.. and the leather also a bit fall apart in the sides? have the Givenchy get back to you yet?

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