So I got stuck with an incredibly nasty buyer who took ten days to pay for an item and then hounded me to ship first thing the next day, which I did. She chose the slowest method from Canada, and I advised her that it would take up to three weeks. A week later, she files a non-receipt claim through Paypal, saying that the tracking number I gave her was from 2003. Even though the Paypal agent apparently explained to her that "2010-02-03" was this current year and not 2003, she proceeded with the claim. The PP agent I spoke to said that she thought it was a scam to get both the item and the money and that I should sit tight and do nothing. Tracking showed that I had shipped it next day. She started sending me nasty emails AGAIN about how I should be reported and how terrible a seller I was for taking so long to get the item to her. Item gets delivered, Paypal closes the claim, she leaves me negative feedback saying that I was awful and rude (???) and that I took three weeks to ship. I know that Ebay will remove negative feedback that refers to Customs time or fees, but would that include delivery time? It is out of the seller's control, no? I've spoken to two separate Ebay CSRs and none of them seem to be able to give me a definitive answer...just wondering if anyone knows better? TIA!