SO arrived sorta...

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milou

Member
Dec 26, 2005
31
0
My SO arrived :biggrin:, however, the size, color, and hardware are correct, but, the leather and the stitiching was not what I specified :wondering. Is it common for SO's to be accepted and then certain specs are changed due to availability? Specifically, I ordered gold clemence w/tonal stitiching, but the bag arrived with the normal white stitching in togo.

TIA
 
I'm intrigued. Are you going to keep it? Not quite the same calibre of purchase but when I buy my groceries online they do ask you can they substitute if necessary. You still get the choice. If you say no then the order will arrive without the item.
 
Thanks for the input. I spoke with the SA and she confirmed with that the original order indicated the tonal stitching and clemence leather, so she thought that it might be some sort of miscommunication. She thought it was a little strange b/c the original order was not flat out declined and that tonal stitching for a gold bag was within normal limits of the Hermes design/brand. I guess what is curious is that they got the hardware correct (I asked for brushed hardware) but yet the stitching was wrong. I think the bag looks great, but I'm just trying to figure out if I should take it (it's been two years since the order was placed) or put forth the order again and wait. Must think some more...:thinking:
 
Thanks for the input. I spoke with the SA and she confirmed with that the original order indicated the tonal stitching and clemence leather, so she thought that it might be some sort of miscommunication. She thought it was a little strange b/c the original order was not flat out declined and that tonal stitching for a gold bag was within normal limits of the Hermes design/brand. I guess what is curious is that they got the hardware correct (I asked for brushed hardware) but yet the stitching was wrong. I think the bag looks great, but I'm just trying to figure out if I should take it (it's been two years since the order was placed) or put forth the order again and wait. Must think some more...:thinking:

I'm sorry you didn't get exactly what you wanted. With regard to keeping this one I suppose it would depend on how important the tonal stitching is for you, but I wouldn't feel as though you were obliged to keep this one if its not what you ordered.
 
After some thought, I decided not to take the bag- the stitching was too much of a compromise. I spoke to the store, and they are going to re-submit the order emphasizing that the original order was incorrect. I hope I don't have to wait another 2 years! Bummer b/c there will probably be a few more price increases before I see it! Thanks everyone for all your replies and support- I'm happy with my decision! :smile:
 
milou - reading that you specified brushed gold hw (which they got right) made me realize it was an SO gone wrong, not a PO. You are right to hold out for what you want! Hopefully it won't take so long:flowers:
 
After some thought, I decided not to take the bag- the stitching was too much of a compromise. I spoke to the store, and they are going to re-submit the order emphasizing that the original order was incorrect. I hope I don't have to wait another 2 years! Bummer b/c there will probably be a few more price increases before I see it! Thanks everyone for all your replies and support- I'm happy with my decision! :smile:

I hope so, too!