So annoyed with Chanel.

IntlSet

Bonjour!
Jan 29, 2006
12,532
49
Chicago
I love Chanel purses, in fact, most of my collection is Chanel.

I have a quilted caviar tote-bag that I use more often than any other bag. I've had it for less than two years.

Two of the screws on two rings fell out, so I've actually just scotch-taped ring closed because even eye-glass screws don't fit in the holes. The gold plating (someone told me it's 24K but I'm not sure what karat it is) has completely worn down on some parts of the chain and on the magnetic closure. I guess I expected better for having paid over $1,000 for it! :worried:

At least I haven't had any problems with the other bags.
 

helenNZ

O.G.
Jan 8, 2006
9,055
264
:sad2:

thats awful! are you able to go back to chanel to ask if the can fix it up for you???
 

Noriko

Member
Sep 13, 2005
4,119
33
37
Hawaii~
That sucks, take it back to Chanel and see what it'll cost to repair if anything. I think places usually do free repairs for 6 months to one year, but after that there will probably be a slight charge. If you're a VIP there they might throw you a freebie :biggrin:
 

IntlSet

Bonjour!
Jan 29, 2006
12,532
49
Chicago
I took it to the Chanel boutique in Neiman Marcus, which is closest to me.

The lady told me that they would have to charge me $265!! For a couple screws and to put new gold plate on the bag. Ridiculous! I've had Gucci refurbish friends' bags for free!
 

uhkiwi

O.G.
Sep 14, 2005
4,452
12
boo! the zipper on my mother's Marc Jacobs snapped off sometime after Thanksgiving (after she got it in the summer as a birthday present) and she has been waiting for Saks to get back to her for months! we deserve better!
 

jane

tPF's 100th member
O.G.
Sep 28, 2005
7,760
48
the Pacific Northwest
Write a polite but firm letter to Chanel's US corporate office, and be sure to mention your loyalty as a customer and disappointment that this would need repairing in the first place.
 

IntlSet

Bonjour!
Jan 29, 2006
12,532
49
Chicago
jane said:
Write a polite but firm letter to Chanel's US corporate office, and be sure to mention your loyalty as a customer and disappointment that this would need repairing in the first place.
Good idea, Jane! Don't know why I didn't think of that. I wonder if they'll even care.

I'm not exactly a "VIP Customer" (though I plan to be someday, but I'm only 21!)... but I have been pretty loyal to them. We'll see!

Thanks again for the suggestion. :idea:
 

SuLi

O.G.
Nov 1, 2005
8,589
36
Let us know what happens....it's always interesting to see how companies treat customers, regardless of whether they are VIPs or not.
 

joyfishyu

Member
Jan 23, 2006
886
0
Over the rainbow
hmmm~~I was thinking giving a quilted caviar/red tote-bag to my best friend as a present before she leaves this country...That bag is so classic. The fact that the problems you have with it is unimaginable~and I hate to call/write to the company back and forth. We paid a lot $$$ on their products, we surely deserve better service no matter whether we are VIP or not. I hate to say it but it's true that some people working for those companies are arrogant:evil: