So on Feb 18th I ordered two Swiss Legend watches. The ship date they gave me was Mar 5th with an estimated delivery date on Mar 11th. After the 5th I kept checking back on my order page to see if the tracking information had been posted. Finally on the 9th I emailed to ask when my items would be shipped and I received a response stating that they had been especially busy with this sale and that I would receive my items in 5-7 business days. Two days later my item still hasn't shipped and I receive an email stating that one of the items I ordered is out of stock. Okay I'm a little annoyed that they took forever to finally notify me that one of the items was out of stock and that it is taking so long to ship but no biggie things happen.
However my online order information showed the items finally shipped out on Mar 15th and the order page still showed that two items had shipped out. I finally received my item and the packing slip shows two items in the order and I was charged for both items. This is the part that is really irking me. I was charged at the time of shipment for both items. Since they charged me after they knew that there was only one item available and after they shipped out that one item, why in the world would they charge for both? and why didn't their packing slip/invoice reflect what was actually in the box?
I guess I'm just venting and I'll give CS a call tomorrow. Has anyone had experience with BDB's CS? I'm hoping the refund will get processed quickly. The watch was a couple hundred bucks and I would really like to have access to that money.
However my online order information showed the items finally shipped out on Mar 15th and the order page still showed that two items had shipped out. I finally received my item and the packing slip shows two items in the order and I was charged for both items. This is the part that is really irking me. I was charged at the time of shipment for both items. Since they charged me after they knew that there was only one item available and after they shipped out that one item, why in the world would they charge for both? and why didn't their packing slip/invoice reflect what was actually in the box?
I guess I'm just venting and I'll give CS a call tomorrow. Has anyone had experience with BDB's CS? I'm hoping the refund will get processed quickly. The watch was a couple hundred bucks and I would really like to have access to that money.