I'm new here, and I recently posted not too long about about looking for a Coach purse in a rare color for months. BF saved for weeks to try and get her for me during Christmas (backordered), and then tried for my Birthday ealier this month but Coach discontinued the color. I was amazed & grateful on how helpful the ladies on here were when I posted for help in finding her and then finally got lucky when I called JAX and suddenly they had 1 in.
I anxiously waited over the weekend for her to be in, and then today BF presented me with the box. He was so happy to have finally been able to order her for me.
I opened the box to find that JAX had sent me the exact purse that I have been anxiously waiting for, except she came with some unexpected bonus features...dirt streaks, stains, and it gets better, pen marks! She also had NO tags. I was so mad I actually started crying. BF felt terrible and started scrubbing the dirt off with a cleaner. When he realized the stains and pen marks weren't going to come off, he contacted JAX twice about what our options are (first time ordering over the phone) and is going to send her back tomorrow. I don't know yet if they will be able to replace her or not.
I am so disappointed, heartbroken, and angry. I keep telling myself that I'm overreacting, but wouldn't you be upset if you recieved a purse that looked like it had been run over? BF doesn't make a lot of money and this gift had sentimental value because it was the first Coach purse he has bought me.
I anxiously waited over the weekend for her to be in, and then today BF presented me with the box. He was so happy to have finally been able to order her for me.
I opened the box to find that JAX had sent me the exact purse that I have been anxiously waiting for, except she came with some unexpected bonus features...dirt streaks, stains, and it gets better, pen marks! She also had NO tags. I was so mad I actually started crying. BF felt terrible and started scrubbing the dirt off with a cleaner. When he realized the stains and pen marks weren't going to come off, he contacted JAX twice about what our options are (first time ordering over the phone) and is going to send her back tomorrow. I don't know yet if they will be able to replace her or not.
I am so disappointed, heartbroken, and angry. I keep telling myself that I'm overreacting, but wouldn't you be upset if you recieved a purse that looked like it had been run over? BF doesn't make a lot of money and this gift had sentimental value because it was the first Coach purse he has bought me.
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