I've posted a similar thread regarding this purchase on the Chanel forum. Everyone was very helpful but I thought I would create another thread here as this is now relating more to ebay.
Here is my situation:
I purchased a chanel reissue on ebay for $2500. The seller listed the item as MINT. Before I made the purchase, I also asked the seller directly if there were any flaws on the bag, especially at the corners. She said that the bag was in excellent condition. When the bag arrived, I found two stains on the bag (corner and flap) and the threading of the top left corner of the flap is loose. The corners have obvious sign of wears. I emailed the seller right away (monday), explained the concerns. I waited until today (thursday), no respond from her. I filed a claim with paypal and she immediately responded to paypal that she disagreed with my dispute. However, she did not explain why.
Now my concern is the seller is in Canana, IF I do win the case, I would have to pay the shipping cost to return the bag to the seller correct? I could imagine the shipping cost with signature confirmation and insurance for $2500 would be fairly high. Also, I've read many horror stories about shipping to Canada, I'm afraid what if the bag does not arrived safely? All that just seem like a nightmare.
So, should I just ask for a partial refund? On my claim, I've already stated that I wanted full refund. Would it ok to email the seller to ask for partial refund now?
What should I do? Stick with returning the bag and get full refund? Or save the troubles and the risks and just ask for partial refund?
Sorry for a long post. Thank you for your advices!
Here is my situation:
I purchased a chanel reissue on ebay for $2500. The seller listed the item as MINT. Before I made the purchase, I also asked the seller directly if there were any flaws on the bag, especially at the corners. She said that the bag was in excellent condition. When the bag arrived, I found two stains on the bag (corner and flap) and the threading of the top left corner of the flap is loose. The corners have obvious sign of wears. I emailed the seller right away (monday), explained the concerns. I waited until today (thursday), no respond from her. I filed a claim with paypal and she immediately responded to paypal that she disagreed with my dispute. However, she did not explain why.
Now my concern is the seller is in Canana, IF I do win the case, I would have to pay the shipping cost to return the bag to the seller correct? I could imagine the shipping cost with signature confirmation and insurance for $2500 would be fairly high. Also, I've read many horror stories about shipping to Canada, I'm afraid what if the bag does not arrived safely? All that just seem like a nightmare.
So, should I just ask for a partial refund? On my claim, I've already stated that I wanted full refund. Would it ok to email the seller to ask for partial refund now?
What should I do? Stick with returning the bag and get full refund? Or save the troubles and the risks and just ask for partial refund?
Sorry for a long post. Thank you for your advices!
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