So let me start off by saying that I don’t bias towards either the seller or buyer side on ebay as I do quite often do both (buying as well as selling), I’ve been a user on ebay and PP for over 10+ years with excellent 100% positive feedbacks as a buyer and seller.
But today I am writing a vent here as a seller, I know this type of cases is not new and PP is notorious for siding with buyers no matter how evil they are, I am not looking for a resolution here but just wanted to share my experience and if you guys could just let me get this off my chest, sigh.
I was selling a shearling coat at starting bid at $650 with a BIN option of $750. I have listed the condition as New without Tags, attached 3 pictures of the coat and in my listing clearly stated that if anyone wants more detail pictures of any angles of the coat or need to have more information about the product, I’d be happy to respond in any ways I could. My feedbacks from other buyers purchasing my items reflected my code of conduct that I do always provide the most accurate depiction of my items.
And honest to god even as I am writing here, that this coat was purchased by me couple months ago from a high-end department store intended for myself, I tried it on at home a few times and took the tag off, but it is honestly NOT worn out, ever. The coat is still brand new. In addition to that, this coat is still selling at department stores for over $2000+, while I did get a discount on the coat when I purchased, I still think my listing price is quite fair in the re-seller market, matter of fact; it is probably lower then what most sellers would sell for this coat. Anyway, that’s beside the point I am trying to make here.
So said buyer signed up for an account on 1/17, new user, zero feedback, did not ask me ANY questions or put a bid on the coat, purchased it with BIN option at $750 the same day (1/17) she signed up as a user. I had a suspicion, nagging feeling in my stomach at the time but thought I should give people benefit of the doubt, no assumptions. I mean we all start building our profile from somewhere right? I sent her the coat via UPS with tracking number and it was delivered on 1/21.
WELL, WELL, WELL…next thing I know, she received my coat on 1/21 and immediately contacted me via ebay insisting that I refund at least 60% of her purchase price or else she would return for a full refund because she insisted that my coat is significantly used, like heavily used/worn everyday for months. I asked her to provide details or pictures to prove that and refused to refund the 60%, I mean that is just ridiculous. Of course, she never provide me with any evidence but insist on asking me to refund 60%. I finally told her if that’s how she feels she is welcome to file SNAD dispute case with paypal and let them deal with it.
And she did open the case yesterday, but in addition to that, she left negative feedback on my ebay profile today. The case right now is still being investigated through PP, while I have a sinking feeling that I know PP will ask her to return the coat to me and force me for a refund, but maybe there is still that rare hope that PP will evaluate my long history and excellent feedbacks and not make a quick judgment call to side with the buyer based on just one isolated incident. BUT what worries me more is that, I am afraid this buyer is trying to do a bait-and-switch, sending me back the coat that might not be the same one I sent her.
I know I can't know that for sure and it is outside of my control for now, and I also know I can file an appeal with PP IF that does happen, but from reading everything in this forum of most sellers experiences, I think I can pretty much be prepared that I need to just write this off as bad luck. OH and FYI, called ebay this morning trying to get them to at least remove the negative feedback as the case is still in progress, I don’t even want to repeat the dumba$$ responses they’ve given me for the reasons why they are not allowed to remove negative feedbacks.
I get it, I get it ebay, if everyone go ask them to remove negative feedbacks then what’s the point of the feedback system. I guess I am just so exhausted and disappointed with the way they treat their long time users, and I worked so hard for so many years trying to build a good profile with outstanding feedbacks, and now I get one bad buyer to screw up my 10 years of history.
Anyway, thanks for listening, I feel a little better at least writing this out now.
But today I am writing a vent here as a seller, I know this type of cases is not new and PP is notorious for siding with buyers no matter how evil they are, I am not looking for a resolution here but just wanted to share my experience and if you guys could just let me get this off my chest, sigh.
I was selling a shearling coat at starting bid at $650 with a BIN option of $750. I have listed the condition as New without Tags, attached 3 pictures of the coat and in my listing clearly stated that if anyone wants more detail pictures of any angles of the coat or need to have more information about the product, I’d be happy to respond in any ways I could. My feedbacks from other buyers purchasing my items reflected my code of conduct that I do always provide the most accurate depiction of my items.
And honest to god even as I am writing here, that this coat was purchased by me couple months ago from a high-end department store intended for myself, I tried it on at home a few times and took the tag off, but it is honestly NOT worn out, ever. The coat is still brand new. In addition to that, this coat is still selling at department stores for over $2000+, while I did get a discount on the coat when I purchased, I still think my listing price is quite fair in the re-seller market, matter of fact; it is probably lower then what most sellers would sell for this coat. Anyway, that’s beside the point I am trying to make here.
So said buyer signed up for an account on 1/17, new user, zero feedback, did not ask me ANY questions or put a bid on the coat, purchased it with BIN option at $750 the same day (1/17) she signed up as a user. I had a suspicion, nagging feeling in my stomach at the time but thought I should give people benefit of the doubt, no assumptions. I mean we all start building our profile from somewhere right? I sent her the coat via UPS with tracking number and it was delivered on 1/21.
WELL, WELL, WELL…next thing I know, she received my coat on 1/21 and immediately contacted me via ebay insisting that I refund at least 60% of her purchase price or else she would return for a full refund because she insisted that my coat is significantly used, like heavily used/worn everyday for months. I asked her to provide details or pictures to prove that and refused to refund the 60%, I mean that is just ridiculous. Of course, she never provide me with any evidence but insist on asking me to refund 60%. I finally told her if that’s how she feels she is welcome to file SNAD dispute case with paypal and let them deal with it.
And she did open the case yesterday, but in addition to that, she left negative feedback on my ebay profile today. The case right now is still being investigated through PP, while I have a sinking feeling that I know PP will ask her to return the coat to me and force me for a refund, but maybe there is still that rare hope that PP will evaluate my long history and excellent feedbacks and not make a quick judgment call to side with the buyer based on just one isolated incident. BUT what worries me more is that, I am afraid this buyer is trying to do a bait-and-switch, sending me back the coat that might not be the same one I sent her.
I know I can't know that for sure and it is outside of my control for now, and I also know I can file an appeal with PP IF that does happen, but from reading everything in this forum of most sellers experiences, I think I can pretty much be prepared that I need to just write this off as bad luck. OH and FYI, called ebay this morning trying to get them to at least remove the negative feedback as the case is still in progress, I don’t even want to repeat the dumba$$ responses they’ve given me for the reasons why they are not allowed to remove negative feedbacks.
I get it, I get it ebay, if everyone go ask them to remove negative feedbacks then what’s the point of the feedback system. I guess I am just so exhausted and disappointed with the way they treat their long time users, and I worked so hard for so many years trying to build a good profile with outstanding feedbacks, and now I get one bad buyer to screw up my 10 years of history.
Anyway, thanks for listening, I feel a little better at least writing this out now.
Last edited:
