I realised that the white giant pt that I bought from diabro.net has a smal tear/crack on the leather strap on Saturday after I received the bag from the postman. Its about 1.5mm in diameter. Also, there are also some glue marks between the 2 gold studs on the top right hand corner. I think it came from the glue of the 2 gold studs. I immediately emailed diabro. But till now, they have not replied to my email. I want a refund, is my request unreasonable? What should I do, pls any advise?