Small Bayswater Backpack question

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  1. Has anyone got it? How does your strap behave?

    When I tried one in the shop, the loop at the bottom was tight and prevented straps from sliding too much. Now that I bought one, it arrived with the bottom loop which is bigger and strap slides through very easyly, which makes it impossible to carry bag on the shoulder by just one strap (all of the strap gets pulled up to one side if there is any weight in the bag). I end up with very long strap on one side and very short one on the other.

    Is there a trick to it?

    I find it really frustrating and am even considering sending the bag back.
     
  2. you can contact the store and see if they would take in for complimentary repair or exchange.