I got the Large Nova Check Bag and the Small Nova Tote, both in the pewter color, back in November 2007. It has not even been 3 months yet, and look at what happened to my large nova! It hasn't happened to my small nova yet, but I was so shocked to see the handles looking like that! So yesterday, DH and I went to Burberry to see if there was anything they could do. But the SA said to get the pewter color, they spray a film of color on the bags. But those with the black handles, don't worry, he said those are dyed and the color won't come off. I guess it would have been nice if I was told about it BEFORE buying the bag. So normal wear and tear causes the handles to look like that. He also showed us the pewter-colored manor and he said that would eventually look like my bag! And there was nothing he could do because that is from normal wear and tear. I was very disappointed and turned off when we left. If that was the case, I would have bought the black handle bags! Just wanted to make warn everyone with the pewter-colored bags!