SO my sister decided to drop by the Champs Elysees store on her last day before returning to the US not knowing the SA packed her the wrong shoe size. The SA brought out a 6 1/2 at first but my sister settled for a 5.5. The SA must have somehow forgotten to pack the right pair when she was packing everything. She called the LV customer service the day after she got home, went to 2 different stores, and lastly, called the flagship store in NY but told her she has to pay taxes in exchanges. I told my sister I don't think it's fair for her to pay taxes again since even though she didn't pay taxes in Europe, she declared everything coming home and still paid taxes at customs. Honestly, LV has been no help at all. I told my sister to maybe call the credit card company and see what they can do for her. Although the additional $40 is a small fee for the exchange, I think the fault was at their end. More annoying than the taxes is that they were not willing to meet my sister halfway or even apologize for the situation. I can't imagine how many tourists go through this. I am considering cutting my ties with LV.