I've been wanting to post here every day for a week but kept telling myself to have a little faith..
So I had a bag listed on ebay (BIN with BO) and buyer messages me telling me that my price is 'too ambitious' and would I accept less. So we went back and forth a bit and from the very first email I had a really bad feeling about this person and thought she'd end up trying to pull something..
She told me she was going to send the bag for repairs to swap some of the hardware (problems were described and photographed in listing, just some scratches and tarnishing). She was telling me the price of the repairs and as I am familiar with the brand I know the prices and know she was lying. She also told me the prices of the bag in the outlet, again lying as I saw on here someone telling her the correct prices, also this particular bag is not available.
I took a while (a day and a half) to decide whether to accept her offer, the whole time with a really bad feeling. I decided to accept and give her the benefit of the doubt. Within minutes she paid and I packed the bag, I was just about to go to the PO when I saw she had messaged me with concerns about authenticity because of the tarnishing. I replied bag is authentic, I am a member on here and there was recently a thread about the tarnishing and was a known problem to the brand. I was slightly hoping she would just ask to cancel.. I messaged her again to tell me when she was happy for me to post, she was so immediately posted it.
It arrived the next day and she said a bit of the leather on the strap (it's a chain with leather weaving through) had torn slightly, not all the way through and does not affect the use/look of the bag, I had checked the bag other myself and hadn't seen it so it must have been very small. I apologised and said it was a genuine mistake if I had missed it and as she was replacing the chain anyway would a small stitch help until then. I have looked at my photos of the chain and cannot see what she is saying.
She came back to me saying the cost of replacing the chain would now cost more. She said they were going to charge her per link they were going to change although I know they replace the whole chain for a reasonable price. Replacing individual links seems daft and would take a lot longer than an easy chain replacement.. So I emailed the repairs team myself and they told me because of the known problem with the chains tarnishing they would replace the chain for free. I told her this and offered to forward her the email, but she wouldn't give me her email address. The next day she told me she emailed the repairs team and said they covered the tarnishing but not the leather running through. It doesn't seem right to me that they would offer to replace the chain for the tarnishing but then not because there is something else slightly wrong. I'm having real trouble believing her.
I've been so stressed every time my phone got a notification, then it finally came.. She said she either wanted a refund or a partial. I had a feeling the whole time that she'd want a partial. (I don't accept returns and I really don't want to have to..)
It's all so much, especially from the teeniest tiniest thing.. Especially when she has lied so many times..
What do I do? Sorry this is so long
So I had a bag listed on ebay (BIN with BO) and buyer messages me telling me that my price is 'too ambitious' and would I accept less. So we went back and forth a bit and from the very first email I had a really bad feeling about this person and thought she'd end up trying to pull something..
She told me she was going to send the bag for repairs to swap some of the hardware (problems were described and photographed in listing, just some scratches and tarnishing). She was telling me the price of the repairs and as I am familiar with the brand I know the prices and know she was lying. She also told me the prices of the bag in the outlet, again lying as I saw on here someone telling her the correct prices, also this particular bag is not available.
I took a while (a day and a half) to decide whether to accept her offer, the whole time with a really bad feeling. I decided to accept and give her the benefit of the doubt. Within minutes she paid and I packed the bag, I was just about to go to the PO when I saw she had messaged me with concerns about authenticity because of the tarnishing. I replied bag is authentic, I am a member on here and there was recently a thread about the tarnishing and was a known problem to the brand. I was slightly hoping she would just ask to cancel.. I messaged her again to tell me when she was happy for me to post, she was so immediately posted it.
It arrived the next day and she said a bit of the leather on the strap (it's a chain with leather weaving through) had torn slightly, not all the way through and does not affect the use/look of the bag, I had checked the bag other myself and hadn't seen it so it must have been very small. I apologised and said it was a genuine mistake if I had missed it and as she was replacing the chain anyway would a small stitch help until then. I have looked at my photos of the chain and cannot see what she is saying.
She came back to me saying the cost of replacing the chain would now cost more. She said they were going to charge her per link they were going to change although I know they replace the whole chain for a reasonable price. Replacing individual links seems daft and would take a lot longer than an easy chain replacement.. So I emailed the repairs team myself and they told me because of the known problem with the chains tarnishing they would replace the chain for free. I told her this and offered to forward her the email, but she wouldn't give me her email address. The next day she told me she emailed the repairs team and said they covered the tarnishing but not the leather running through. It doesn't seem right to me that they would offer to replace the chain for the tarnishing but then not because there is something else slightly wrong. I'm having real trouble believing her.
I've been so stressed every time my phone got a notification, then it finally came.. She said she either wanted a refund or a partial. I had a feeling the whole time that she'd want a partial. (I don't accept returns and I really don't want to have to..)
It's all so much, especially from the teeniest tiniest thing.. Especially when she has lied so many times..
What do I do? Sorry this is so long
