Should we trust Lovinmybags any more

  1. Vachetta leather is designed to age naturally with use and sunlight, which will cause it to darken and develop a patina. I appreciate that not everyone likes this and prefers the clean brighter look. To avoid it darkening you need to use a protector with an oil inhibitor in it, such as LMB for handles only or THBS everyday protect / THBS Denim SG. If used regularly then it will stop the oils from your hand penetrating the leather which causes rapid darkening. Its advisable not to use hand cream before you carry your bag as well!

    If the leather is already darkened you may need a degreaser product, but these are usually professional grade products and not always adviseable for home use. You can try a mild leather cleaner with clean lint-free cloths. Several applications will remove layers of dirt and oil, and then allow to dry. It can be a long winded process as you need to allow to dry natrually between applications to see how much oil is left in the hide.

    in conclusion, I would always recommend a protector for unfinished leather, well all leathers to be honest. A good quality protector will improve the life of all leather items. It will take minutes of regular maintenance per month, but will keep the item in good condition and could save you $100's on restoration costs.

    hope this helps
    Dooneysta likes this.
  2. an update, after a few days, the bag is not as sticky as before. It seems they fold the bag and sent it to me before the protection is completely dry. I'm sending the bag back for them to fix. I included hard copies of photos and instructions, if they still ingore those this time then I really don't know what to do.
  3. good luck, i hope it works out. Sounds like they are trying hard to rectify the situation.
  4. I was pretty horrified by this story. Haven't had time to read subsequent posts. However, I'm very sceptical about most of the 'bag spa' firms I read about here. Some of the prices are totally ridiculous. I do hope something good has come out of this disappointing episode. :smile:
  5. Personally, I would not send my bag to an online business. There is so much less accountability when you run your business online and you don't get any perspective of the shop conditions and qualifications.

    Next time I would try Leather Spa in New York. They accept by mail too but they also have a physical locations and many more years of reputation. I've heard nothing but happy stories. Plus a brick and morter repair shop like leather spa can just be called at any time during business hours so you don't have to deal with any grief with communication.
  6. I've used them twice, they beautifully restored a cream colored leather bag I had that had unfinished leather (from Elliot Lucca), it was filthy and they returned it to me like brand new, very happy!

    I did send them a RM bag for rain and stain protection and did not like the odor it came back with, however I am sensitive to odors.
  7. #37 May 20, 2012
    Last edited: May 20, 2012
    "at their age"? That's a pretty powerful and prejudice statement don't you think? Do you even know their ages??

    This is only one side of the story. LMB has had many, many happy customers, myself included. Barbara has come to tPF in the past to defend herself and her business when unhappy customers unfairly trash her reptuation in a public forum. I hope she visits this thread to share her side.

  8. I agree...I actually recently got off the phone with Barbara and she did not exactly sound like an ailing senior citizen....quite the contrary and a very friendly personable person
  9. #39 May 29, 2012
    Last edited: May 29, 2012
    Please make sure you understand people before you make an accusation. I said that is "my concern" and I said "maybe"... I never called them "senior" or meant so... If you sent them a bag and they just ignored the stains and added new stains, don't you wonder why? Isn't it normal to have "concerns" if you decide to give them a second chance?

    In addition, if you have no idea whether I know their ages or not, isn't it also prejudiced for you to accuse me of being "Prejudiced"?
    Barbara's husband, Gary, did the restoration. From their website, it says "Gary Crouthamel: Leatherologist with 35 years of experience in leather restoration, repair and conservation. Gary is the founder of Total Leather Care systems developed in the 70's"
    What does this tell you?
    From "Medical Dictionary", it says for Presbyopia, "Symptoms are usually noticeable by age 40-45". That means even if Gary started his career at 10 years old, a customer still may be concerned about his vision.

    Maybe I was totally wrong and she and her husband are quite young and had no vision problems - is it better if they are able to see the stains but simply ignored them? Is it better if they are able to see the damages they made and still sent the bag back and charged me 300 bucks? If they are both competent and responsible for the first time, then why I got my bag back injured?

    It is one side of the story. I also hope Barbara can stand out and tell me what happened since she got the bag a while a go and hasn't responded to my question yet.

    I also read lots of positive reviews on LMB in this forum and the first time I saw a bad review, I was like that must be a competitor or a very picky customer or someone who got really unlucky, it won't happen to me. Now you know what? I hope I never read those positive reviews and had listened to those "unhappy customers". There are all kinds of reasons to say the unhappy customers are biased but the happy customers are biased by the same token.

    By no means stating a fact in a public forum is equal to unfairly trash her reptuation. In addition, lots of people believe what they want to believe so I don't think my post will stop people from believing the good reviews and sending bags to LMB...

    The bottom line is, I still have hopes in LMB and I have given them a second chance to make things right. I'll definitely update here if LMB fix my bag in the second round!

    I'm banned from internet for a week from now...
  10. I just order some products from LMB and Barbara have been very helpful in helping me select the right product to use on my Chanels and LV bags. She is very responsive on emails also.
  11. #41 Jun 18, 2012
    Last edited: Jun 18, 2012
    helpful. thanks
  12. I used the LMB set for vachetta leather to use on my mulberry east west tan bayswater was assured by the team it would be fine. cleanser seemed ok as did the moisturiser although not very moisturising and dries abit whitish although rubbed in properly, my main problem is with the protector it darkened the bag about a shade or two although its not meant to and also made the bag very dull. not very pleased especially as the set costs £60 also microfibre cloth provided in the kit is not def. just a regular flannel (quite rough). hope this helps anyone thinking about buying
  13. Good to know, I was planning to send several bags to LMB Dubai next week. Thanks!
  14. i feel so sorry about that~~~~maybe you should talk with them face to face~~~~if it possible~~~~
  15. An update:

    I received the bag. The second round fixed the issues that concerned me most. The bag is back in good condition now. The only issues are that there are still some tiny fibers/dusts under the protection and that the leather has a little bit "washed" look so it does not look as flat (or even) as before. But overall it looks nice and clean now.