No, this should not have happened, I would bring it back.I bought this less than two weeks ago? To be expected or not ?View attachment 2369630View attachment 2369633
Exactly what the salesperson said, but there's no way. I've taken better care of this than a newborn baby. I even had it sleep in the dust bag!An honest opinion...that looks like it got caught on something. Gird yourself for some questions at the store.
No - take it back and INSIST on a new one, NOT a repair. Sorry to use emphasis, but this drives me crazy. That should not happen!
I wouls ask for the store manager, or try a different store if you have one close by.I took it back and he insisted it was not a defect. Offered nothing, except if I wanted to purchase a NEW BAG if it bothered me so much. I couldn't believe it. I baby this bag. I've only carried it three times. He said it didn't matter that I only had it ten days.