Here is the story: I sold a white MJ pan am bag and a navy one. I screwed up and sent the navy one to the white bag winner and the white bag to the navy bag winner. White bag winner received the navy bag and decided she would just keep it. okay. Navy bag winner received the white bag and decided she did not want it. So, I had another navy bag I used once and refunded her some $ and sent her my navy bag. She sent the white bag back to me. okay. Now, I get the white bag back. okay But, I also get the navy bag back. not okay. This is the one I sent her b/c she wanted it and it comes back "refused, return to sender" She says that she never received the navy bag and never refused the package. Now she wants to give me $5 and for me to ship the blue one to her again. (shipping to her was $11.50). Question: How do I handle this situation? The first mishap was my own fault and I have accepted that. But why would the correct bag get refused, return to sender? Should I ask her for actual shipping cost? Or, does it sound like she is playing games?