I sold a Pucci top on eBay to someone that bid on it right after it was listed...she won the item, so I then sent her an invoice. No reply..... I let a few days go by, and sent a very nice message asking if she had recieved my first invoice, or did I need to send another. No reply.... I waited a few more days and sent another very nice letter stating that my auction terms asked for payment in 3 days, but if she needed more time to please let me know. No reply.... I then filed a NPB with eBay, and sent her a final e-mail saying that I had not heard from her, but wanted to give it one more try before leaving feedback. This was her reply: Hi Anne, I aplogize for not responding. I've had a family crisis that forced me to leave town. I have not had been able to get on line until now. I will have to put everything on hold for now, I hope you can understand ] I don't want to leave a negative if she had an emergency, and the item was small....should I just leave a neutral? Or maybe nothing at all???