Hi,
I am working with a buyer on a Celine bag that she's interested in. She pay paled me via personal payment right away for the bag and due to a miscommunication she thought price included shipping. When I asked her to make payment for shipping she said she had a FedEx acct and can email me a label to use. I called PayPal to see if there was any chance for a chargeback on this transaction and they advised me that the buyer could easily do accredit card charge back and I would lose my item and money. Given this, I told the buyer that I would refund her the amount and send her a PayPal invoice. She said ok and is very sweet but, she then asked me if I could ship to her work address instead of her home address and I told her I can only ship to PayPal confirmed address! I will be shipping g using USPS fully insured and with signature required.
Should I be concerned about this transactions? Are these red flags? Am I protected if I make her pay they PayPal invoice and print labels thru PayPal for the confirmed address and ship USPS signature requires and insured?
I am working with a buyer on a Celine bag that she's interested in. She pay paled me via personal payment right away for the bag and due to a miscommunication she thought price included shipping. When I asked her to make payment for shipping she said she had a FedEx acct and can email me a label to use. I called PayPal to see if there was any chance for a chargeback on this transaction and they advised me that the buyer could easily do accredit card charge back and I would lose my item and money. Given this, I told the buyer that I would refund her the amount and send her a PayPal invoice. She said ok and is very sweet but, she then asked me if I could ship to her work address instead of her home address and I told her I can only ship to PayPal confirmed address! I will be shipping g using USPS fully insured and with signature required.
Should I be concerned about this transactions? Are these red flags? Am I protected if I make her pay they PayPal invoice and print labels thru PayPal for the confirmed address and ship USPS signature requires and insured?