I was lucky enough to be able to use my PCE discount on an Ergo tote. I went to the boutique with my heart set on the large one. Of course, at that time they didn't have any to try on... The SA was very nice and helpful. She really recommended that I get the smaller one (I am only 5'4"). She got out her ruler and we measured several bags to try to see the size on me and I ended up getting the smaller one. It is a beautiful bag and I do love it, but it is still wrapped and in the shipping plastic. Now that I have seen the big one I really want it! If I exchange I will have to pay the difference between the two retail prices...plus the amount that my smaller one was discounted. I only paid $248 for the one I have...the big one is $428. I am kicking myself for not going with my first instinct! UGH.