OK, this all started with my quest to find a decent heart coin purse. I was sent miroir ones from other stores and when I received them, they were scratched with noticeable scratches. I'm not talking tiny ones....I'm talking deep, noticeable ones. I returned those (3 of them in all) and decided to try vernis. I received 2 pomme ones that looked like the vernis was an orange peel or cellulite! LOL It was not smooth like the vernis I'm used to seeing. Returned those. I ended up with a violette which I didn't LOVE, so was fed up with it all after the manager tried selling me another supposed perfect "silver" one. It had a bunch of tiny scratches all over the front.....to me, not worth the money. She actually told me that it's going to end up getting scratched anyways, so it's not that bad. WTH?!!! Today she called me and told me that LV is concerned with my high number of returns......they want to know how can they help me to be more satisfied with LV? What?!!!! I told her that it all boils down to quality control. I refuse to spend these high prices on defective pieces. I bought a cles last night and the keychain part is pitted with knicks. I called her back and explained the situation. She told me to bring it in and we will definitely exchange it out. I'm kind of upset and told her that I feel like I've only returned when it's obviously defective items, but now I'm looked at as the bad person. Sorry....just had to vent. I'm picky, but my husband who could care less even said that he wouldn't have kept any of the hearts either. Sorry....just had to vent!