I just wanted to see everyone elses take on this, because I'm sure this happens all the time. A few years back, I was in a Coach store at the mall and witnessed a man sticking wallets up his shirt, then walking out. I reported it to the manager, who told me that unfortunatley, since a sales associate did not see it, there was nothing that could be done. She told me that the man was a known shoplifter, and that he is in the store almost weekly, but it is just a matter of the sales associate seeing it happen. I was outraged, seeing as I was spending hundreds of dollars that day, when this theif was walking out with hundreds of dollars of stolen merchandise. The manager told me to call her if I wanted to talk about it more, as they were about to close. I did call her the next day. She told me that she had checked the inventory and I was right about all the wallets I had told her I saw him take. I asked her why there is no security in place- no surveillance, no security tags on merchandise. She said it is all to maintain Coach's "luxury" image. She couldnt really offer me many answers, but encouraged me to make a complaint to Coach corporate. I called and told my story to whomever would listen. I told them that while I understood that they are maintaining a "luxury" image, the loyal customers are the ones paying the price for their relaxed security policies. Obviously they have to make up for the loss somewhere, why not hike up the prices of bags a little bit? I also stood up for the poor sales associates. All these young women are expected to approach a man who is shoving wallets up his shirt? I'd guess that most SA's would rather not put their life on the line for something like that. Someone who is stealing merchandise with that much value, may very well be armed. I just feel like this is something Coach knows is happening, and is just turning a blind eye. I know some of the bigger stores, like in NYC, have a security guard at the door, but I've never seen this at a mall. That was not the only time I witnessed shoplifting in Coach. (When I go in to buy a bag, I usually end up spending a few hours pacing the store while deciding- I'm sure many of you can relate) Just look around next time, you may be surpised what you see. Ok, end of my vent. I obviously still buy things there, but I do get outraged from time to time. I just wanted to put this out there, to see how other loyal Coach fans felt about the issue of the security at Coach, or shall I say lack-there-of?