Full disclosure: I'm a habitual shopbop buyer and returner. For example, if I need a dress for a wedding, I buy 6 and keep 1.
I also buy a lot during their sales and keep a few items and send the rest back.
BUT, today, I got the below email SB:
We’ve noticed that you have returned the majority of your purchases from us in the past 12 months. We are hoping we can work with you to improve this pattern, because it could result in your account becoming subject to additional fees. If you're having trouble finding the right sizes and styles, our 24/7 customer service team is happy to point you in the right direction, and they're only a call or email away.
We hope we will see a decline in returns from you following this note. If not, you may receive further communication from us, explaining the conditions under which your account could be subject to a modified returns policy, which includes a built-in Returns Penalty Fee for each item you return to Shopbop | East Dane.
AHH!! Has anyone else gotten this? What should I do (other than the obvious not buy so much)? ?
Thanks!
I also buy a lot during their sales and keep a few items and send the rest back.
BUT, today, I got the below email SB:
We’ve noticed that you have returned the majority of your purchases from us in the past 12 months. We are hoping we can work with you to improve this pattern, because it could result in your account becoming subject to additional fees. If you're having trouble finding the right sizes and styles, our 24/7 customer service team is happy to point you in the right direction, and they're only a call or email away.
We hope we will see a decline in returns from you following this note. If not, you may receive further communication from us, explaining the conditions under which your account could be subject to a modified returns policy, which includes a built-in Returns Penalty Fee for each item you return to Shopbop | East Dane.
AHH!! Has anyone else gotten this? What should I do (other than the obvious not buy so much)? ?
Thanks!