Shipping problem

  1. Hi everyone!

    I'm waiting to receive a parcel that I ordered through, and the tracking on indicates that it has left customs on Friday evening but that it went to the delivery office and is "On Hold" (and this doesn't mean that it went to the post office for me to pick up). I tracked the item on ‚䂤‚Ñ‚ñƒz[ƒ€ƒy[ƒW - ƒgƒbƒvƒy[ƒW ( and it indicates something similar except that they called it "Retention". I'm not sure what retention means, but I was wondering if any of you have had a similar experience with receiving foreign parcels and if matters like this get resolved soon. I just want a little reassurance because I'm quite anxious about this.

    Thanks everyone!