So I sold a Coach wristlet to a buyer in Canada a couple of weeks ago, and I got an email from her today that she went to go pick it up yesterday and it had been opened and the wristlet was missing. She said she was checking with her post office and asked me if the item was insured. I told her the item was insured and I will contact USPS, but does anyone know how USPS would handle this? I have only had to open one other claim so far, which was for a lost package. I'm thinking that customs opened it to inspect it and maybe decided to keep it for themselves. I've heard of customs stealing things. I totally believe her, and will refund her if necessary, but should this be handled by me and USPS, or her and Canadian Post?