Shipping delays?

[Teagaggle]

Hey all!
I've placed a couple of orders recently and none of them have shipped. They all get a tracking number assigned via UPS but they simply sit there "waiting for carrier pickup". One was a strap from Coachtopia and after 12 days, two chats & two phone calls, they finally agreed to reorder & that is one of two still waiting for carrier pick up after another two days have gone by. Anyone else? TIA!

 

[homebody678]

Hey all!
I've placed a couple of orders recently and none of them have shipped. They all get a tracking number assigned via UPS but they simply sit there "waiting for carrier pickup". One was a strap from Coachtopia and after 12 days, two chats & two phone calls, they finally agreed to reorder & that is one of two still waiting for carrier pick up after another two days have gone by. Anyone else? TIA!

Same here, and I am in Canada. 2 of my orders were in the "waiting for carrier pickup" status, and just sat there for 4-5 days with no further update! 2 of my other orders did not get the "Your order is in the works!" e-mail for 5 days after I placed the order..... What's happening?!

 

[Alexa5]

In the past for any smaller items they use ups innovations, and the package would say waiting for carrier pick up for about a week. Then it magically shows up at the transition point to usps. Or sometimes does not scan until delivery. Occasionally the package never comes but most of them do. I am guessing yours is delayed by this shipping method and just hasn’t scanned yet.

 

[Teagaggle]

Perhaps but I've not experienced these delays until recently. I'm on the east coast & at most it would take 5 business days to receive a package (less if it was Coachtopia as their stuff seems to come from New Jersey). The one item is a bag so a regular parcel, not a small item. Just frustrating because Coach charges you for it because on their end, it's "shipped" but then the waiting game begins. We'll see.

 

[Alexa5]

Perhaps but I've not experienced these delays until recently. I'm on the east coast & at most it would take 5 business days to receive a package (less if it was Coachtopia as their stuff seems to come from New Jersey). The one item is a bag so a regular parcel, not a small item. Just frustrating because Coach charges you for it because on their end, it's "shipped" but then the waiting game begins. We'll see.

I agree. It is annoying. But I have always had issues with the small packages over in the same general area. Whenever I order something smaller I know that shipping will be slow and the package may never show. Glad you haven’t had those issues. I did have an issue with Coachtopia not shipping at all once and a chat rep had to put in a request just to get it shipped. I am guessing the issue now is all of the orders from the sale.

 

[A bottle of Red]

When I ordered my field tote recently it got delayed for about a week , not sure why.

 

[p3b]

Things are only going to get worse if UPS goes on strike in a couple weeks

 

[kimhuynh]

I’m from Canada and I had very bad experience with Coach website for shipping. It showed “ awaiting carrier pickup” and it didn’t change the status when I ordered an item in June. I never received the bag and at the end I called them, they told me the item was sold out and they asked me to refund. They also sent me a gift card. I just placed an order recently and it seems like the same thing is happening again. I called and chatted with them, they told me to wait . I don’t know if I will receive my item, it’s frustrating.

 

[holiday123]

A couple days after I ordered Cassie 19 I received an email that my item was taking longer to process. Then a "your item is processing" email. Then I received a delivery email while I was out of town, but never got the "item shipped" email or any tracking from Coach or UPS. Poor bag had to sit outside all weekend.

 

[Alexa5]

A couple days after I ordered Cassie 19 I received an email that my item was taking longer to process. Then a "your item is processing" email. Then I received a delivery email while I was out of town, but never got the "item shipped" email or any tracking from Coach or UPS. Poor bag had to sit outside all weekend.

I have had that happen a lot with Coach purchases in the last year. I don't buy from them often but it is rare to get a shipping email most of the time.

 

[holiday123]

I have had that happen a lot with Coach purchases in the last year. I don't buy from them often but it is rare to get a shipping email most of the time.

I rarely get the shipping email from Coach but always from UPS so it was odd.

 

[Teagaggle]

Both of my items finally arrived. Coach must have filed some claim for the smaller item (a strap from Coachtopia) that went nowhere as UPS called me a couple days ago to inquire if I had gotten the item & if Coach had reordered (no, at that time & yes, respectively). They said they'd put it on follow up.