Before I sold this designer item to this buyer, they asked me if I can declare a $500+ item for $49 on the customs sheet because they don't want to pay the high customs fees. I politely told them that I can not do that. They still purchased and paid right away. I sent the package via USPS Priority Mail Express International with all of the correct paperwork and insurance. The package got to France but has been stuck in customs for a week now. The buyer sent a message telling me that customs is holding the package and wont release it until I send them an invoice for the item. I sent all of the information they requested right away. I got an email back saying they got my email and that it will take 72 hours to process. Ok, cool, I was going to check in again in a few days to see if it got delivered. but then...
I get a message from the buyer saying they called customs and theres still no release. She also opened a case with Paypal!!! I asked her why she opened a case with Paypal when she and I both know the package will be released by customs in 2 days. She said that she did it to protect me and her in case customs doesnt release it or something like that. but then in another message right after that she said that she purchased two items around the same time and wasnt sure which one was mine, so she explained that the package is still in customs and then paypal offered to open a case for her for my item?
I am really confused and worried. I have sold to international buyers before and I have never had any issues at all! I wasn't worried about this transaction until I got the message about a Paypal case being opened. I just dont know why you would open a case with Paypal for an item not received when you have been in contact with the postal service and know that it will be released soon? Sorry this is so long, I needed to vent and hopefully get some advice on what to do? I am going to call Paypal first thing in the morning to explain the situation. I really hope the buyer isnt trying to scam me.
I get a message from the buyer saying they called customs and theres still no release. She also opened a case with Paypal!!! I asked her why she opened a case with Paypal when she and I both know the package will be released by customs in 2 days. She said that she did it to protect me and her in case customs doesnt release it or something like that. but then in another message right after that she said that she purchased two items around the same time and wasnt sure which one was mine, so she explained that the package is still in customs and then paypal offered to open a case for her for my item?
I am really confused and worried. I have sold to international buyers before and I have never had any issues at all! I wasn't worried about this transaction until I got the message about a Paypal case being opened. I just dont know why you would open a case with Paypal for an item not received when you have been in contact with the postal service and know that it will be released soon? Sorry this is so long, I needed to vent and hopefully get some advice on what to do? I am going to call Paypal first thing in the morning to explain the situation. I really hope the buyer isnt trying to scam me.