My relatively new Dior ceramic (Dior VIII) watch stopped working recently. Bought less than a year ago. I suspected the battery has gone flat so I asked my SA if I should bring the watch back to the boutique for battery replacement. She replied that I could go LVMH, their centralised place for servicing. Managed to find time yesterday to go after school at 6pm (they close at 7pm). Was kind of disappointed with the whole experience. LVMH service centre business arrangement is like a phone service center. Go there, take a Q number and wait for your turn in front of counter staff. Yes, the sofas looks nicer but everything else is no different from a phone service center. There was no privacy, I could hear the conversations of the counter staff and those between the customers and the staff. The staff also talked loudly to the mechanics who were seated just behind the counter, separated by a glass. Their decor focused on Tag Huer and Zenith. I guess they service all watches sold under LVMMH. When it was finally my turn, the counter staff scrutinised my watch and said I can only collect it the next working day. I told her that the SA claimed I could get it on the same day. She replied only if I bring it before 5pm. I felt a little cheated, the SA could have shared this info with me. Then she asked me to sign a service form. On it, she wrote "case scratched, bracelet scratched". I asked her where are the scratches - she could write them down more specifically and not a generic phrase that seems to suggest my entire watch is in a scratched condition. She replied that they don't do that. I was not pleased. I am disappointed. Service was so much better at Omega (the person explained things clearly to me, indicated clearly the area with visible scratch. No Q number, no waiting for more than 30mins) and I only paid half the price for my Omega watch. With such service standard, I doubt I will ever buy another Dior watch again. Is this the new norm for luxury watches?