I know that we usually don't hear anything when things go well- there were a lot of posts about buyer/seller issues here but I want to let you know that most of buyers/sellers are good/honest people from my experience.
I've sold many bags on ebay recently and had three problematic transactions (bad things happen in threes)- they are now all amicable resolved with good communications on both parts.
1. I sold a convertible clutch and the those little things that cover exposed snaps were not included (I did list that on the listing). Completely my fault since I didn't have them, the buyer inquired and I responded quickly with an apology and offered a full refund return or a partial refund. The buyer was super nice and thanked me for a quick reply and said she really liked the purse and a partial refund was not necessary. Left me a positive feedback.
2. I sold a NWT diaper bag which was damaged during shipping. The buyer said the box had numerous dents and a hole and the bag ended up with several black spots (it was a very light yellow bag). Again I apologized and offered a refund/partial refund and a few tips on how to clean those spots. The buyer thanked me and left me a positive feedback. I filed a claim against UPS and won $50 for cleaning and offered that to buyer and she said it was unnecessary and said she carried her bag to her ob visit and received two compliments already. Again super nice buyer
3. I sold a NWT bag that I purchased at bloomingdales and the buyer initially said that she didn't believe the bag was new since there are several tiny spots that I didn't mention on the listing. Obviously I missed them since I did NOT use the bag and believed it would be in a new condition. I told her to return the bag (with a return cost on me) and that I would take it back to bloomingdales (or a partial refund). She replied back and thanked ME for being sweet and friendly and said that she wants to keep the bag and would have it cleaned.
I am really grateful to all my buyers for being so sweet and nice. I know many of you are afraid to sell/buy on ebay- but I thought I'd share my experience- I do know that there are scammers out there, but the majority of buyers out there are very nice and reasonable and many isses can be solved via good communications.
Now it's your turn to share good experience
I've sold many bags on ebay recently and had three problematic transactions (bad things happen in threes)- they are now all amicable resolved with good communications on both parts.
1. I sold a convertible clutch and the those little things that cover exposed snaps were not included (I did list that on the listing). Completely my fault since I didn't have them, the buyer inquired and I responded quickly with an apology and offered a full refund return or a partial refund. The buyer was super nice and thanked me for a quick reply and said she really liked the purse and a partial refund was not necessary. Left me a positive feedback.
2. I sold a NWT diaper bag which was damaged during shipping. The buyer said the box had numerous dents and a hole and the bag ended up with several black spots (it was a very light yellow bag). Again I apologized and offered a refund/partial refund and a few tips on how to clean those spots. The buyer thanked me and left me a positive feedback. I filed a claim against UPS and won $50 for cleaning and offered that to buyer and she said it was unnecessary and said she carried her bag to her ob visit and received two compliments already. Again super nice buyer
3. I sold a NWT bag that I purchased at bloomingdales and the buyer initially said that she didn't believe the bag was new since there are several tiny spots that I didn't mention on the listing. Obviously I missed them since I did NOT use the bag and believed it would be in a new condition. I told her to return the bag (with a return cost on me) and that I would take it back to bloomingdales (or a partial refund). She replied back and thanked ME for being sweet and friendly and said that she wants to keep the bag and would have it cleaned.
I am really grateful to all my buyers for being so sweet and nice. I know many of you are afraid to sell/buy on ebay- but I thought I'd share my experience- I do know that there are scammers out there, but the majority of buyers out there are very nice and reasonable and many isses can be solved via good communications.
Now it's your turn to share good experience