I sold an item on ebay. It was a beautiful bag, in great condition. The buyer asked me to lower the price and send with free shipping, which I did. They bought it, didnt pay for a few days, then started asking me for more photos, saying that on the light it doesn't look the shade that they want. So I called ebay and asked to cancel transaction. Just then, the buyer paid, and transaction could not be canceled. So I send the bag, with insured shipping and SOD. Buyer sent me numerous emails that they did not receive, I called USPS, tracked it down ( even though I provided tracking info), I had USPS email me a letter that someone picked it up and signed for it. He finally had nothing to say and said he got it. What I found weird is that he didn't pick it up, apparently he is in another country and I find out that I mailed it to his brother, which is in US.
So now 2 months later... he emails me and says that a bag has a scratch on it, that dust bag is not new. ( When I listed an item, I noted, the bag was preowned in great condition). So now he is harassing me, saying that he will report me to ebay, and seek help. I said that I will refund his $ if he sends me a bag in the condition I send. And he has the nerve to say who will pay for shipping. I called ebay, they said that I am not obligated to refund $. He no longer has buyer protection from ebay and paypal. Now I am conflicted. I am not sure I want to refund, he sounds shady and the bag has been in his or his brother's possession for 2 months. I also don't feel comfortable accepting anything from him and especially from a different country. Any advice would be greatly appreciated.
So now 2 months later... he emails me and says that a bag has a scratch on it, that dust bag is not new. ( When I listed an item, I noted, the bag was preowned in great condition). So now he is harassing me, saying that he will report me to ebay, and seek help. I said that I will refund his $ if he sends me a bag in the condition I send. And he has the nerve to say who will pay for shipping. I called ebay, they said that I am not obligated to refund $. He no longer has buyer protection from ebay and paypal. Now I am conflicted. I am not sure I want to refund, he sounds shady and the bag has been in his or his brother's possession for 2 months. I also don't feel comfortable accepting anything from him and especially from a different country. Any advice would be greatly appreciated.