Sephora beauty insider points disappearing

peekstar

Member
Oct 13, 2008
31
0
I bought a GHD hair straightener About 2 years ago and signed up for the sephora beauty insider card and got 300 points right away. I have never returned an item at sephora nor have i ever redeemed any points. i've also bought various items from them online and in store since. Today, when i went to make a purchase, i noticed that all the points from the straightener weren't counted! I was stunned when the salesgirl said i only had 100 points or so! She also told me the points don't expire. I know the points used to be there, but now Theyre not! What gives?????? Has this ever happened to anyone else? What should i say to them?
 

SunglassLove

Troublemaker!
O.G.
Jan 26, 2009
2,615
26
Chicago
Are you sure that you never took one of the "free" things at the counter they ask you about? Those take up your points.

I thought there was a time limit though... maybe I'm nuts?
 

juicygrl41

Member
Feb 14, 2008
976
0
NYC
I thought there was a time limit too (a generous one but still a limit) but you should call the CS. I called them once about points and they were very nice. They would be able to tell you about any time limit.