Sent a damaged bag?!!

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C

Ccboo1

Member
Sep 8, 2019
9
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#1
I received a bag with a scratch and a misaligned back pocket so I sent it back to the store. Now they’re saying I stained it and sending it back to me. I have no idea where the stain came from and I can’t even prove that I didn’t do it. Any idea how to get this stain out? Or what it is? It looks like some grubby fingers rubbed it but I barely touched it. I have a feeling I’m going to have to send it in for repairs. Anyone know if they’ll repair and realign the back pocket as well?

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#2
That is VERY strange that they would send you a defective bag. Even the leather on the chain looks like its defective too. Have you tried going in person to the store and speaking with a manager? How about calling the customer service number and speaking with them? If everything fails, you can try cleaning and conditioning the bag with some leather solutions.
 
#3
I was also sent a defective bag recently. It came with a tear in the leather. I took photos of the damage and sent to the SA I bought with. I had no problem exchanging once they had the replacement.

That being said, I’d contact the SA you bought with directly or speak to the manager of that location.
 
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#4
tlee910 said:
I received a bag with a scratch and a misaligned back pocket so I sent it back to the store. Now they’re saying I stained it and sending it back to me. I have no idea where the stain came from and I can’t even prove that I didn’t do it. Any idea how to get this stain out? Or what it is? It looks like some grubby fingers rubbed it but I barely touched it. I have a feeling I’m going to have to send it in for repairs. Anyone know if they’ll repair and realign the back pocket as well?

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It looks to me like it’s makeup (foundation) that was on someone’s fingers. I’ve had this happen to me before and I used one of those make up removal wipes and it kept right off. I’m not advising to do this, as with it being lambskin the dye could rub off a little, so if you did try doing this I would do it with caution and maybe test a tiny area.
 
#5
tlee910 said:
I received a bag with a scratch and a misaligned back pocket so I sent it back to the store. Now they’re saying I stained it and sending it back to me. I have no idea where the stain came from and I can’t even prove that I didn’t do it. Any idea how to get this stain out? Or what it is? It looks like some grubby fingers rubbed it but I barely touched it. I have a feeling I’m going to have to send it in for repairs. Anyone know if they’ll repair and realign the back pocket as well?

Was this charged to a store card or your bank card or Amex? If it is a bank card tell them in writing your experience and stop payment.

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