Well this was my first experience sending anything in for repair. I sent a cell lanyard (signature red wrist strap with red stone charm) and my first ever Coach bag, the calfskin pocket satchel in saddle (turnlock issue). Coach boutique called me to tell me they fixed my bag and it will be ready for me to pick it up in about a week. I just got a letter from Coach about the cell lanyard saying they couldn't repair it and so they gave me credit letter to bring in to the store. I had always wondered if I could use at the outlet and found out that I can so I am thrilled. I am going to my outlet this afternoon.
I figured they could have fixed it since all it needed was that black strap that attaches to the phone. Oh well. The good thing is that Coach waived the $20 fee to send in the cell lanyard anyway because I contacted customer service since it didn't seem right to pay that much to repair something that barely cost me much more than that.
I am anxiously awaiting my bag. I hope that it looks good.
I figured they could have fixed it since all it needed was that black strap that attaches to the phone. Oh well. The good thing is that Coach waived the $20 fee to send in the cell lanyard anyway because I contacted customer service since it didn't seem right to pay that much to repair something that barely cost me much more than that.
I am anxiously awaiting my bag. I hope that it looks good.