send help to my rockstud shoes!

[Mvalencia]

Hi to all Valentino lovers out there!

Has anyone experience this and how can I fix it?

I haven't tried going in to the boutique for a repair request, but I've heard they don't provide one....

Please enlighten me fellow Rockstud lovers

Thanks!

 

[otaythx]

I one time scraped the back of the heel of my rockstud pretty badly (heel got stuck in a crack in the sidewalk!! I was so distraught because it was on my first wear too!). I brought it to the boutique and they sent it out to be repaired. Took a few weeks, and I can't remember how much I paid exactly, might've been in the $80 range, but it came back good as new. This was maybe 2 or 3 years ago, so not sure if anything has changed.

 

[Mvalencia]

I one time scraped the back of the heel of my rockstud pretty badly (heel got stuck in a crack in the sidewalk!! I was so distraught because it was on my first wear too!). I brought it to the boutique and they sent it out to be repaired. Took a few weeks, and I can't remember how much I paid exactly, might've been in the $80 range, but it came back good as new. This was maybe 2 or 3 years ago, so not sure if anything has changed.

Thank you! I'll try going to the boutique then!

 

[Dumbo1294]

This happened to mine but it was all scrapped on the heel so i sent them back to selfridges where i bought them and they sent them to their shoe maker and it was free but it doesn't look that great to be honest maybe i should of returned to valentino but mine were a lot worse than yours i will find my pic

 

[Dumbo1294]

This happened to mine but it was all scrapped on the heel so i sent them back to selfridges where i bought them and they sent them to their shoe maker and it was free but it doesn't look that great to be honest maybe i should of returned to valentino but mine were a lot worse than yours i will find my pic
I have attached before and after

 

[otaythx]

My heel looked really similar to yours! The boutique told me the entire heel needed to be replaced.

 

[Dumbo1294]

I havent worn them again its put me off after the assistant said they are only good for stepping out a car into a restaurant or something.i wanted to wear them more often than that.i have bought the block heel ones now so hopefully they last longer

 

[Mvalencia]

I havent worn them again its put me off after the assistant said they are only good for stepping out a car into a restaurant or something.i wanted to wear them more often than that.i have bought the block heel ones now so hopefully they last longer

OMG the repair was far from satisfactory and what's with the reply?! I feel your frustration...

My heel looked really similar to yours! The boutique told me the entire heel needed to be replaced.

I've decided to let them be girls... I can't bear the thought that it might get worse than this when repaired by the wrong hands

I haven't used them again for the time being tho...