I sold a Chloe edith several days ago. It was shown on UPS website, the buyer picked up the bag on Jan. 5 2007. But five days after, the buyer sent me an email said there is a flaw on the side of the bag, loose stitching. She asked for a refund. "I noticed both sides looked a little bumpy (as opposed to flat like the rest of the stitching) so I ran my finger over the tops of them, and the stitching, on the side shown in the picture, was loose. " here was her reason and her pics: I was really upset, because this was the first time I sold something on eBay. I stated in the description that it was final sale. And I checked the pictures of the bag when I shipped, no loose stitching. Now, I am woudering if I should issue a refund to her. I am not a store, I just wanna sell one of my bag to get money.