Yes keep it open until you have the bag in hand and are satisfied with it. Did PP put a freeze on her funds when you filed your claim? Because if they did, that means you will be getting it very quickly I bet (since she wants her money unfrozen). Keep us posted.What a convenient coincidence! She got the bag back and just sent me the tracking number. I'm still keeping the dispute/claim open however!
Sorry for not following up with this. Yes, it was WAY past the 7 day window. It was 15 days after the auction ended!!!When she remailed it to you was it outside the 7 day window? If so, file with Paypal to return but unfortunately Paypal won't make them give you the return shipping back. I would just give fair accurate feedback about the delayed shipping due to seller mixup.