Hello!
I purchased a Celine Phantom handbag on eBay last week and it got to me late yesterday afternoon. When I opened it, I found it had been packed by a UPS employee, and that both the seller/UPS did not put anything inside the handbag to help maintain its structure over a week-long transit (3/31-4/7). Obviously, bad things happened. The bag is creased noticeably, and it now flops over. The piping on the Celine bag was folded in so strongly, that you can feel a sort of "bend" in the piping, which no amount of stuffing/propping now will help repair. Photos are attached at the bottom of this thread post (please ignore the mess! I'm in the midst of readying stuff to sell on eBay).
I contacted the seller describing the condition less than an hour after I brought the package home from the UPS distribution center and received the following message this morning:
I have not replied to her message yet. Instead, I reached out to UPS and the store that packaged/shipped it with the same photos I've attached to this thread. I am to hear back from them in a few hours after they speak to the employee that handled the packaging of the handbag.
This was my first time purchasing second-hand for designer handbags, so rather than go through this process blindly, I wanted to reach out to the lovely experts of the Purse Forum for help. I'm really unsure of the best manner in which to proceed that yields the most satisfactory results for me. I decided to pay the price for this handbag because it was exactly the style I wanted, described in the condition that I was dreaming of. Now, I'm just disappointed and frustrated that the seller did not take the time to stuff and package a designer handbag to assist it in its mailing journey.
The original eBay listing is here. I had three other things that bugged me:
1. The handbag smells strongly of peppermint oil. Like...... wow. So strong. I could smell it before I opened the box and I still smell it today just by approaching the handbag. I don't know if this is a common tactic to mask unpleasant odors in second-hand handbags?
2. The seller promised Expedited Shipping (USPS Priority Mail) in her listing, but shipped it UPS Ground.
3. Seller assured me that the bag was "perfect" even though it had been used a couple of times, confident enough in the condition that she listed it as "New with tags." The handbag is in overall excellent condition with minor dents/scratches that I've seen so far, but with this dent it is definitely far from perfect.
Thank you in advance for any guidance you can provide me! I was so excited for this Phantom to get delivered to me yesterday, and now I am just fretting over it and this situation.
I purchased a Celine Phantom handbag on eBay last week and it got to me late yesterday afternoon. When I opened it, I found it had been packed by a UPS employee, and that both the seller/UPS did not put anything inside the handbag to help maintain its structure over a week-long transit (3/31-4/7). Obviously, bad things happened. The bag is creased noticeably, and it now flops over. The piping on the Celine bag was folded in so strongly, that you can feel a sort of "bend" in the piping, which no amount of stuffing/propping now will help repair. Photos are attached at the bottom of this thread post (please ignore the mess! I'm in the midst of readying stuff to sell on eBay).
I contacted the seller describing the condition less than an hour after I brought the package home from the UPS distribution center and received the following message this morning:
Hi _<my name>_,
I apologize about this as I did not package the bag, UPS did all of that for me. I understand your concerns, but I think it will definitely even out, as it just came out of the box. Stuff it with tissue paper or something to keep it's shape, and if it doesn't even out in a few days I would take it to a shoe maker. It is leather so it is just the nature of the material. Please let me know if you have any other concerns. Thanks!
I have not replied to her message yet. Instead, I reached out to UPS and the store that packaged/shipped it with the same photos I've attached to this thread. I am to hear back from them in a few hours after they speak to the employee that handled the packaging of the handbag.
This was my first time purchasing second-hand for designer handbags, so rather than go through this process blindly, I wanted to reach out to the lovely experts of the Purse Forum for help. I'm really unsure of the best manner in which to proceed that yields the most satisfactory results for me. I decided to pay the price for this handbag because it was exactly the style I wanted, described in the condition that I was dreaming of. Now, I'm just disappointed and frustrated that the seller did not take the time to stuff and package a designer handbag to assist it in its mailing journey.
The original eBay listing is here. I had three other things that bugged me:
1. The handbag smells strongly of peppermint oil. Like...... wow. So strong. I could smell it before I opened the box and I still smell it today just by approaching the handbag. I don't know if this is a common tactic to mask unpleasant odors in second-hand handbags?
2. The seller promised Expedited Shipping (USPS Priority Mail) in her listing, but shipped it UPS Ground.
3. Seller assured me that the bag was "perfect" even though it had been used a couple of times, confident enough in the condition that she listed it as "New with tags." The handbag is in overall excellent condition with minor dents/scratches that I've seen so far, but with this dent it is definitely far from perfect.
Thank you in advance for any guidance you can provide me! I was so excited for this Phantom to get delivered to me yesterday, and now I am just fretting over it and this situation.