Hi Everyone, I am really upset, and I don't know what to do. I ordered a coat from a seller with 100% feedback. I arrived damaged. I emailed her about the damage and sent it back. Now she claims that this is not the correct coat in the listing. I looked at the listing again, and she sent me the wrong coat! It is slightly different than the one in the pictures (inside tags). I politely mentioned that there may be an item mix-up, since she sells a lot of coats. She again claims that she has never seen this coat in her life (a lie). She claims that I am trying to switch items on her, when she sent me a damaged coat. I paid through paypal. I sent the item back to her already with delivery confirmation. I did not think any of these issues would come up, and I am so angry at the seller and at eBay. I do not know what to do. The coat is totally unwearable, and I am out around 100 bucks. Should I file a claim? Has this happened to anyone else? I appreciate the help that anyone can give me. Thank you.