Seller sent me grossly mis-represented item..Anything else besides paypal dispute?

Missrocks

Member
Apr 6, 2008
1,109
7
CA
I bought these Christian Louboutin shoes from a seller. They sold them to be as black leather Very Prives. When I got them they looked different than in the picture (hidden platform) and were brown shoes that the seller had dyed black! No mention of the dying on the auction.

I went ahead and filed a dispute resolution through paypal, but have heard this doesn't alway produce great results. Plus the seller has had horrible communication the whole way.

Is there anything else I should be doing? I paid by credit card, so should I try to fill a claim with Bank of America yet?

Thanks for any suggestions anyone has!


Here's my thread in on the CL forum, if anyone is interested in pictures. :cursing:

http://forum.purseblog.com/christia...et-brown-shoes-painted-black-help-279995.html
 

Missrocks

Member
Apr 6, 2008
1,109
7
CA
did you pay w paypal by credit card?

you can: file w ebay, file w paypal and your credit card company

Yes, I pd by Bank of America credit card.
Ok, so is filing with pay-pal different than doing the dispute resolution that I just did? Sorry for the stupid ? but this whole thing is confusing to a newbie.
 

emald37

O.G.
Aug 20, 2006
6,992
0
No, it is the same thing, but the dispute needs to escalated to a claim before it is reviewed by Paypal. In the dispute stage, you are communicating with the seller and trying to resolve it.
 

keya

Member
Jan 5, 2006
3,896
2
Did you contact the seller and let her know you'd like to return the shoes?
 

Missrocks

Member
Apr 6, 2008
1,109
7
CA
Thanks for suggestions everyone.

Keya~ Seller has horrible communication and has been very bad about responding to my previous emails. I sent her an email and gave her a phone call. Yet to get a response.
 

keya

Member
Jan 5, 2006
3,896
2
Thanks for suggestions everyone.

Keya~ Seller has horrible communication and has been very bad about responding to my previous emails. I sent her an email and gave her a phone call. Yet to get a response.
I'd wait a day or so for a response then escalate to a claim with PP (mention in the comment field that you've tried to contact the seller with no luck)
If PP fails, call your CC company and see if you can do a chargeback.
 

Missrocks

Member
Apr 6, 2008
1,109
7
CA
I'd wait a day or so for a response then escalate to a claim with PP (mention in the comment field that you've tried to contact the seller with no luck)
If PP fails, call your CC company and see if you can do a chargeback.

Thanks!