I had another thread that was asking for advice on exchange. After talking through with the Seller, he agreed not to do an exchange anymore but that he'll give me a partial refund ($200). Then Seller asked me to wait 2 weeks before he'll refund, so that he can add funds to his Paypal account, which indicated to me that he has already emptied his account. In 2 weeks, the dispute would have automatically closed, so I gave him 1 week to refund. Now Seller says he now has the $200 in his account, but he can't refund me cos the Paypal dispute has frozen his account for the full amount of the claim. Since he has only added a partial refund's funds back to his account, his account is therefore still negative and so he can't refund me. Seller now wants me to CLOSE the dispute, to free up his account/funds, then he can refund me. He claims that's what Paypal Customer Service TOLD him?!?!?! A few questions and all advice and help will be very much appreciated. Obviously I don't want to close before I get the refund, but I don't know if what Seller is saying is true..... 1) Is it true that if there's an open dispute and a "negative balance", then Seller can't refund? I believe that Seller can't "Send Money", but how about refunding the dispute? Seller claims he's got the $200 in his account. Can't he use the "Refund" button? 2) Is it true that once Seller refunds, the dispute automatically closes? Or do I have to agree to close, ie. after I make sure that the funds are in my account? 3) How long before the refund clears into my account? 4) Under what circumstances can the refund be cancelled? 5) should I escalate to a claim so that a Paypal officer will step in? p/s: I didn't pay by cc, but by Paypal balance. I'm out of USA, calling Paypal CS would have been crazy, the overseas call charges will kill me once they put me on hold. So, any advice will be greatly greatly appreciated!! TIA!